Just had an amazing experience with Freeman Gas in the installation of a new larger tank, file log installation, and lines for our new generator and gas grill. Heritage was the previous supplier for our home, for many years, and totally ignored my calls for this additional business for two months. Now I’m afraid I’ll never get Heritage to come get their old rental tank! Freeman Gas was completely opposite. Every single person involved from Freeman Gas was friends, immediately responsive, knowledgable, and professional, not to mention actually there!! I’d highly recommend Freeman Gas for an propane needs.
Have been with these guys for a year now, and WOW, what a difference between them and Amerigas! These guys are honest,... friendly and are fair in their pricing. Anyone in their area should seriously consider changing over. If you have family using propane, let them know, they could be getting taken advantage of. This is a reputable company.read more
We have called since Friday about the gas smell in the yard! Called twice and the receptionist says go turn something... right on the gas tank! And we called back the same day smell still loud she says I’ll call someone out! No one never came Friday nor Saturday. Called back Monday morning talk to a very nice receptionist on after hours and someone came right out this morning! My mom is a senior citizen and taken care of my child while I’m working and this was serious and it was taken lightly! It was gas leaking!!! Something needs to be done about that!read more
My daughter was having some college friends to our mountain cabin house. We needed propane to heat the cabin. Freeman... Gas was easy to work with in setting up an account and filled our tank the next day. Very appreciative.read more
I am extremely disappointed with my experience trying to get a gas tank installed at my home and get the gas logs up... and running. Two days now there is no show, no phone call nothing. I even called and asked when to expect the crew and they said they would call me back. No return call. I have done business with Freeman gas in Union for over 20 years. Now I am in Spartanburg. I never expected this. What a huge disappointment and a big waste of my personal time spent waiting and waiting for nothing.read more
Website does not work for bill pay has been broken for over 6 months with no way to fix. There hours are only good for... people who can find time in their day to call them during their work day. No weekend hours unless you want to call their emergency line. Techs call you before they show up at your house and unless you work from home or are off that does not work. If their was another gas company in town I would use them. The first time we got our tank filled they forgot about us, and felt sorry for the tech, he had to turn around on his way home to come to our house. Their office staff is incompetent with taking and deceminating information to other relevant parties, examples website and techs. I would prefer to have another gas company if I could.read more
I bought 200$ worth of gas the other day and still havnt received any! I told them we were completely out of gas, with... 2 young children and I am 35 weeks pregnant myself. We still haven’t gotten any gas and it was 16 degrees when I woke up this morning! I have a tank full of fish in my kitchen that have all frozen to death! I hope everyone at freeman gas enjoyed there warm nights sleep last night!read more
Very happy with the service and product choices. Tommy & Raye were so helpful and easy to work with. Received a full... explanation of how to use and can't wait for football games with my new fireplace!read more
We had several needs executed professionally and expertly: We needed to replace a 20 year old electric water heater... (desiring a tankless propane water heater replacement) a 20 year old above ground propane tank and install ventless gas logs in a fireplace. Earl Sellers was very responsive and available to meet at our home to evaluate the proposed work. He offered savings in the form of a close out model and sale merchandise that met our needs beautifully. Additionally, he worked to save money on the removal and installation of our new propane tank. The removal and installation of the propane tank was seamless and precise. We were able to meet several members of the Freeman gas team and were thoroughly instructed on the Use of our new products. Very happy to use this local business.read more
We have been Freeman custo,ers since we moved to Franklin several years ago. The entire staff is extremely... professional, courteous and reliable. Whether it pertained to refilling our home tank, repairs to electronics or purchases, the company is fair, punctual and very responsive. You’re treated like family.
We highly recommend Freeman gas for all of your gas, fireplace and barbecue needs.read more
I bought two heaters from Freeman gas company in Franklin. Use the heaters for several months. I was not happy with... them. Freeman gas exchange them for two more expensive heaters at no charge. They are a first class business. I will happily continue to use them for all my heating needs.read more
These folks are a 5 star operation. When I am in town or out of town everything is done. Tell them one time what you... need and its done. As everyone knows you have to call most 5 or 6 times and then maybe get something done. Everyone in the office and in the trucks are outstanding and set a great example of how a business should be. We never ask how much knowing we will be treated right. Even when you have a question they are always there to help. Thank you for outstanding service.read more
I got the fillup the same day that I applied after being very cold. Nice to see a Christian response to what you need.... Hard of hearing and they are working with me by using cell messaging and email. Great company!read more
Needed to talk to someone about a problem and got a call back within hours. Problem was resolved and even if the local... store can't resolve a problem, corporate can and will. Quickly! Will recommend Freeman gas again.read more
I'm a new customer with a leased tank. Freeman came out and filled up my 90 gallon tank a couple days ago. Pressure... gauge read 80 yesterday. I noticed today it was down to 75 without using it. Smelled gas smell from shut off valve at tank. Called and was told it would be a 30 day wait for service. I paid $300 to fill the tank up, so by then it will probably be all leaked out without having used any. Very disappointed. Recommend calling for other options as there are plenty in the Boone area.read more
Was told installation would be $240 for the small P57 tank which I thought was high as the tank sits right outside the... wall where the line runs into my gas stove. But the bill I received was for $499 after it was installed. I was told the cost of metal had gone up. I didn’t buy the tank, just leased it. Charged $240 for the installation and an additional $195 for materials to run a 4 foot line. Would not recommend them to anyone considering putting a propane tank in.
They called me back and corrected the error. I would now recommend themread more
We want to make our customers aware we are trying to fix some problems from our recent software upgrades. If you try to make a payment and get any errors, please call your local branch. Some accounts are having problems, but not all. Our programmers are working on fixing this. Thank you for being a Freeman Gas Customer. We are sorry for any inconvenience with our web pay.