“I am delighted to write this note to praise two of your employees in Boone-Banner Elk office – Mr. Robert Stanton and Mr. Mike Chester. They are the most efficient, polite, knowledgeable technicians who took care of my needs for my gas fireplace today. They also exhibited great technical support 2 years ago, checking everything in my house when I first contracted with your company for my propane needs. I have always received prompt service from Tressa Shelton in Banner Elk office, as she is so responsive to my call. I want to congratulate and compliment you for having such great employees who give excellent service to us always.” – Berge M.
“Good morning. My name is Jim Spain and I am a new customer. A few days ago Jason Farmer came to our new home for a new customer pressure check, line check, and introduction. My wife Patti and I wanted to make sure that the branch manager and corporate know what a GREAT job Jason did during his first visit.
Being a business man myself I am very in tune with customer service. Jason exceeded my expectations!!!! They did their normal work but Jason also made sure my propane fireplace was operative and working correctly before he left! Jason’s smile, helpful attitude, and knowledge was deeply appreciated!
Please make sure Jason has the opportunity to read this email and know how much we appreciated his work! I’d also like to make sure this note makes his personnel file as it relates to future considerations in his employment. We don’t take the time to say, ‘Thanks’ enough today. Jason is ‘A Keeper!’”
– Jim and Patti Spain
“Just wanted to thank you all and tell you how much I love my new heater. Everybody was so nice to me and so helpful. And Bobby and Allan did such a wonderful job installing my heater. Already using it early in the mornings. I have never met a nicer group of people than you all are. I’ve told everybody I know how nice your company is. Be calling you next fall for service visit. God bless you all.”
– Barbara Pruitt
“The guys did a great job! Thanks for keeping our precious home safe and warm!”
– Elizabeth B.
“Thank you so much for taking care of us while we’re away. We can always count on you to keep us warm in December.”
– Sharon F.
“Thank you so very much for all the services you provide. I feel certain you folks are second to none when any propane services are considered. Thank you All! P.S. Keep up the good work!”
“My husband and I would like to highly recognize Brian Johnson, the service representative who came to our house for “servicing” our Freeman Gas Heaters. He was exceptional in his professionalism, knowledge of the heaters, and efficient in his “repairs and service” abilities. We have been Freeman Gas customers for many years and appreciate the high quality service Brian gave us!”
– Larry & Michelle G.
“The lady who answered the phone and Josh were very nice. Thanks for having such nice people working for you. It is a pleasure to deal with a company who employees nice people.”
– Martha H.
“I just want to take a minute to express my appreciation for your employees. They have all been so courteous and efficient to deal with. Your delivery gentleman was so nice and helpful. Keep up the good work!”
– Carolyn C.
“Robert is truly an asset to your company as he went far beyond the normal “check-up”. He also told us that we needed heat deflectors on the fireplace. This was something we were unaware of and after he instructed us on their importance you can be sure that we will be arranging Freeman Gas to come out and install them the next time we visit the cabin. Please let Robert know that we appreciate his high level of customer service and his focus on safety.”
– Steve R.
“We have been customers for approximately ten years. Amy, whom we have never met in person, has been the smiling voice who has helped us whenever we have had occasion to call regarding our service. She has been consistently outstanding in every regard and I have always been able to feel the warmth of her smile through the phone. That is a rare and valuable skill for someone involved in customer service. We appreciate Amy and Freeman Gas.”
– Edward B.
“I want to thank you for your excellent customer service. In today’s marketplace, it is sometimes difficult to find excellence and when we do, it is a pleasure to recognize it. Please commend Wade and all employees who were courteous and provided such exceptional service. You can be proud of them.”
– Skip P.
“We were scheduled to have our propane tank filled the week we got all the snow. Surprisingly to us, your truck showed up Sunday evening at dusk to fill our tank. Luckily for us it did, because our steep mountain road was not passable for all of the next week. Now that’s service we appreciate! Thanks for saving us!”
– Donald and Pat P.