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Frequently Asked Questions

Yes! Contact your local Freeman Gas for your login information.

If you suspect a leak, here are some guidelines to follow:

  • Extinguish all smoking materials and any other open flames or sources of ignition.
  • Get everyone (including pets) outside and away from the building.
  • Shut off the gas supply at the tank. The gas supply is turned off using a wheel-type valve located on the tank, usually under the dome cover. It operates just like a water spigot. Turn it clock-wise (to the right) all the way to shut it off.
  • Call your propane supplier from a neighbor's phone. If you cannot reach your propane supplier, call the fire department.
  • Stay outside and leave the gas off until the source of the odor is located.

Propane has no odor when it is produced. An odorant is added to the gas so it can be detected. These odorants have a strong, unusual odor that smells like decayed cabbage, a dead mouse, or rotten eggs. Ask your delivery or service man to let you smell the gas from your tank, and learn to identify its odor. We also have scratch and sniff cards available at all our store locations to help you learn the distinctive smell of gas.

If your sense of smell is impaired and you have difficulty detecting the odor of gas, consider installing an electronic gas alarm in your home. These detectors will sound an audible alarm if leaking gas is detected in the home. Electronic gas alarms are available at most home improvement stores or from CCI Controls by direct mail-order. CCI Controls detectors are UL listed and carry a five year limited warranty. Call CCI Controls at 1-800-500-0224.

We do not recommend locking your propane tank dome. By locking the dome you may be creating a safety hazard. If emergency personnel need to turn off your gas service, a lock will prohibit them from getting to the turn-off valve. Also, it prevents your gas supplier from being able to service your tank. Instances of tampering with propane tanks are very rare so there is very little benefit in locking your dome.

The two fuels are very similar in their chemical make-up. What makes them different is the way they are transported and distributed to your home. Natural gas comes to your home by a series of pipelines. These lines are connected directly to your home. Natural gas lines are usually found in urban areas with higher population levels.

Propane is delivered to your home by truck, and stored in a special tank. When an appliance in your home needs gas, propane leaves the tank as a vapor and travels by a pipe to the appliance. Propane is generally used in areas that don't have natural gas mains.

Most tanks over 100 gallons capacity have a gauge that indicates how much fuel is in the tank. The gauge is usually located under the tank dome or cover. The numbers on the gauge show how full the tank is, expressed in percentage. Most gauges usually read from 0 to about 90. We do not fill tanks to 100% capacity, since we need to leave room in the top of the tank for the gas to expand. A gauge reading of 10 means that the tank is 10% full (almost empty). We recommend that you call for delivery if your tank reads 25 or less.

Some small gas cylinders, such as a barbecue grill tank, do not have a gauge. You can estimate how much gas is in the cylinder by feeling its weight, or by looking for a "frost line" on the cylinder on a cool morning or afternoon; a line of condensation usually forms at the level of gas in the cylinder when daily temperatures change.

Depending on the application, Freeman Gas may install black iron pipe, copper tubing, or corrugated stainless steel tubing (CSST). Freeman Gas installs TracPipe® CounterStrike® manufactured by Omega Flex, a leading brand of CSST. For more information about TracPipe® CounterStrike®, please visit the CSST manufacturer’s website at:

Freeman Gas charges an Environmental Fee to offset the costs incurred in complying with federal, state, and local regulations imposed on suppliers of hazardous materials, including propane. The fee covers costs that propane companies must expend in order to comply with government regulations for the safe storage, handling and delivery of propane. This includes hazardous materials training, homeland security, emergency preparedness, and a host of other regulations, many of which were promulgated in the years following the tragic events of 9/11. Keeping propane customers safe is very important to us, and we trust that our customers understand that these are necessary and responsible steps to take to ensure the safe delivery of their fuel.

CSST is a flexible stainless steel pipe that is listed and approved to supply gas in residences at commercial buildings. It is installed in over 7 million homes in the US today.

CSST does have special installation requirements. One key requirement is that the piping must be grounded and bonded to the home’s electrical system. Freeman Gas will provide a free inspection of our customers’ CSST systems to check for grounding and bonding. Just call us.

Yes. Although there are no additional bonding requirements imposed by the manufacturer, TracPipe® CounterStrike® is to be bonded in accordance with current requirements of the National Electrical Code (NFPA 70), and the National Fuel Gas Code (NFPA 54), and with any local requirements that may be in excess of the national codes. Even with proper bonding, no product, including the improved TracPipe® CounterStrike® is immune to the risk of damage that can be caused by a direct lightning strike.

Failure to properly bond the TracPipe® CounterStrike® flexible gas piping system in accordance with NEC/NFPA 70 may lead to damage to the CSST system in the event of a lightning strike.

A lightning induced fire in the building could lead to serious personal injury or significant property damage. If you have any questions or concerns about whether your gas piping system is bonded, please contact your local Freeman Gas office for an inspection of your system. The system should be bonded by a trained professional; do not alter the system yourself.

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